General Membership Info:
How does the subscription work?
As a Hopebox Seasonal or Annual Member, you’ll get a box of uplifting and encouraging treasures － all handpicked by the Hopebox team! We release a Seasonal Box 5 times per year (Winter, Spring, Summer, Fall, and Holiday). You will be charged immediately after selecting between either the Seasonal or Annual Membership. You'll receive an email confirmation of your order and be given access to your Hopebox account right away.
What membership plans do you offer?
We offer two different membership plans: Seasonal and Annual!
Can I send just one as a gift?
Yes! While Hopeboxes are designed as ongoing encouragement through subscription, you're welcome to send a single Hopebox to anyone in need of encouragement, whether that be a loved one or even yourself! Just CLICK HERE and you'll go straight to the single-order area of our website.
What is your cancellation policy?
If you would like to cancel your membership, you must do so before the next bill date or you will continue to be billed for the following seasonal box or next 5 seasonal boxes (for Annual members).
Just login to your account to cancel anytime. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle. You will receive a confirmation email after you have canceled.
Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Memberships pre-pay for 5 boxes and are non-refundable.
What is your return policy?
Hopebox does not accept returns and all sales are final. Any returns made to us will not be eligible for a refund. Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 2 weeks of your delivery date. Please contact our Customer Care Team via the Contact page and we will assist you with filing a claim and/or getting your items replaced
Our billing and shipping schedule is organized to maximize shipping efficiency and help prevent overlap between the various seasons. Boxes typically ship within one week of successful billing.
WINTER Hopebox: January 1 – February 28 (seasonal renewal Jan. 15)
What should I expect each season?
Hope! Here at Hopebox we curate and send what we call “Hopeboxes,” assortments of uplifting treasures handmade by creative artisans along with your personalized message of inspiration and support.
What comes in a Hopebox? Includes books, aromatherapy, jewelry, candles, snuggle buddies, organic soaks, scrubs, masks, and more, all meticulously selected from creative artisans who infuse their own inspiring stories of hope and healing into every handmade piece. We tailor each box to the seasons so you can enjoy your new products to the fullest!
When will my box ship?
Your box will generally ship within one week of successful billing. We will send you an email with all the tracking details as soon as your order leaves the warehouse!
Do you ship internationally?
Hopebox is currently only shipping within the United States.
How much does shipping cost?
Currently, USPS shipping rates are $9.93 per box.